Refund policy

Our commitment: a working access or your money back. This policy supplements the terms of sale and applies to all purchases made on the site or via our Telegram bot.

Access not received

If you have not received your access within the stated timeframe (a few minutes for instant delivery, 24h for manual delivery), first check your spam folder, then contact support with your order number. We will resend the access or issue a full refund.

Access not working, or no longer working

If the access delivered does not work, or stops working during the guaranteed period set out in Article 7 of the terms of sale, contact us with:

• your order number;
• a screenshot of the error or of the sign-in screen;
• the device and application used.

After verification, we provide a free replacement within 48 hours. Where no replacement can be provided, we issue a refund in proportion to the remaining guaranteed period — and a full refund where the access never worked at all.

Non-eligible cases

• Credentials changed by the Customer, which makes the access unrecoverable;
• Credentials shared with third parties, or use beyond the number of simultaneous devices stated on the product page;
• Use that does not comply with the instructions supplied with the access;
• Expiry of the guaranteed period stated on the product page.

How refunds are issued

Refunds are issued via the original payment method within 14 days of the claim being approved:

• Card payment (Stripe): refund to the card used;
• Crypto payment: refund of the order amount in euros, paid in Bitcoin (on-chain or Lightning) to the address or invoice provided by the Customer. Exchange rate fluctuations between purchase and refund do not give rise to any compensation.
• Store credit payment: re-credit of the amount to your customer account.

Contact

All requests are made via the contact page, quoting your order number (format CMD-XXXX).